Privacy
Jul 16, 2025
At Highsail, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and related tools.
By accessing or using Highsail, you acknowledge that you have read and understood this policy and consent to the practices described, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
1. Who We Are
Highsail BV is the data controller responsible for your personal data.
Registered address: Brusselsesteenweg 6, 9050 Ghent, Belgium
Contact: jonas@highsail.com
2. Information We Collect
We may collect and process the following types of data:
2.1. Personal Information
Name, email address, phone number, company, job title
Login credentials or authentication data
Payment and billing details (processed via trusted third parties)
2.2. Usage Data
IP address, browser type, device information, and access times
Interactions with our services (e.g., features used, pages visited)
2.3. Content & Input Data
Any files, voice recordings, queries, or feedback submitted through our platform
3. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
Your consent (e.g., for marketing communications)
Contractual necessity (e.g., to provide services you’ve signed up for)
Our legitimate interests (e.g., improving functionality or detecting misuse)
Legal obligations (e.g., tax or compliance requirements)
4. How We Use Your Data
We use your data to:
Deliver and maintain our platform and services
Respond to support inquiries and service-related communications
Improve product features and user experience
Monitor usage for security and system integrity
Send product updates or relevant marketing communications
5. Data Sharing & Transfers
We do not sell your personal data. We only share data when necessary:
With trusted third-party service providers (e.g., hosting, analytics, payment processors) under strict data processing agreements
In response to lawful requests or legal obligations
In the context of a business transfer or corporate restructuring
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
6. Data Retention
We retain personal data only as long as necessary for the purposes described above or to comply with legal requirements. When no longer needed, data is securely deleted or anonymized.
7. Data Security
We use industry-standard security measures to protect your data, including:
Encrypted transmission (TLS/SSL)
Access controls and authentication
Secure data storage and backups
8. Cookies & Tracking
Our website uses cookies and similar technologies to:
Improve website functionality and user experience
Analyze usage metrics
Enable personalization (if applicable)
You can control or disable cookies via your browser settings.
9. Your Rights (Under GDPR)
You have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data (subject to legal limitations)
Object to or restrict processing in certain circumstances
Withdraw consent at any time for processing based on consent
Lodge a complaint with a supervisory authority (e.g., Gegevensbeschermingsautoriteit in Belgium)
To exercise your rights, email us at jonas@highsail.com
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices and encourage you to review their policies before sharing information.
11. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at highsail.com/privacy with the effective date clearly stated. Continued use of our services constitutes acceptance of any updates.