Security of Personal Data
Highsail, operating in the context of Entourage Studio (BV), provides the necessary control measures and conducts regular system testing to manage and secure the confidentiality, integrity, and availability of personal data with due diligence.
Basis for Processing Personal Data
Highsail may use personal data in the following cases:
The processing is necessary for the performance of an Agreement or to take pre-contractual measures at the user’s request.
The processing is necessary to comply with a legal obligation.
The processing is necessary for the pursuit of a legitimate interest, in which case Highsail will thoroughly balance that interest against the user’s privacy rights.
The user has consented to this processing. By using Highsail’s systems, the Customer confirms that all affected parties were informed by the Customer and consented to the registration of their data in our systems. Consent may be withdrawn at any time and applies only to future processing, without affecting the lawfulness of prior processing.
Data Sharing with Processors
Highsail may share personal data with processors who provide services on its behalf, including:
Entourage Studio (BV) and its subsidiaries or parent companies, if any (a list is available upon request at privacy@entouragestudio.eu).
External processors, such as public entities, IT service providers, auditors, marketing and communication agencies, and lawyers. These processors are only authorized to process personal data for specific assigned tasks and must comply with all relevant data protection legislation.
If a processor outside the European Economic Area (EEA) is used, Highsail will ensure an equivalent level of protection as in Belgium, and will only cooperate with parties meeting GDPR international data protection requirements.
Google API Services User Data Policy
Highsail’s use and transfer of any information received from Google APIs to any other application will adhere to Google API Services User Data Policy, including the Limited Use requirements.
User Rights
Users have the following rights regarding their personal data:
Right of Access: Users can request access to their personal data and obtain additional information about its processing.
Right to Restrict Processing: In certain cases, users may request to restrict the processing of their personal data.
Right to Data Portability: In certain cases, users may request to have their personal data transferred to another controller, provided this is technically feasible.
Exercising User Rights
Users can exercise the above rights by sending an application with a copy of the front side of their identity card to privacy@highsail.com.
If a user believes that the processing of their personal data violates the General Data Protection Regulation (GDPR), they may contact the Data Protection Authority at:
By mail: Press Street 35, 1000 Brussels, Belgium
By email: commission@privacycommission.be
By telephone: +32 2 274 48 00
Data Retention
Highsail does not keep personal data longer than necessary and stores data on servers of established cloud and hosting service providers that comply with GDPR legislation regarding security and privacy protection. Highsail keeps only data necessary to provide optimal service. Upon or after contract termination, any interested party may request the deletion of all applicable data without obligation.
If the Customer uses its own servers, whether or not in cooperation with Highsail, Highsail cannot be held responsible for the correct management of these servers. Such management remains entirely the responsibility of the Customer.
Controller of Personal Data
The controller of personal data processing is Entourage Studio (BV), a limited liability company with its registered office at Brusselsesteenweg 6, 9050 Gent and registered in the CBE under the number BE1000702577, operating on behalf of Highsail. This entity determines the purposes and means for processing the data and serves as the contact point for questions regarding data processing. Users can contact us at privacy@highsail.com for any inquiries related to personal data.